Freight and Delivery
Watermyplants approach is to have a simple structure of rates which relate to your location. These rates will be the total freight and delivery cost regardless of how much you purchase. To enable us to use this approach, some of our bulky items (eg. Oasis) already have the freight component built into the cost of the product.
Please enter your postcode below to get your freight rate and estimated transit time.
Please note that our policy is to dispatch all orders within 2 business days. If we can not dispatch your order within 2 business days we will contact you with an estimated dispatch date.
Watermyplants use the Australlia Post Freight parcel service to dispatch all goods with the exception of the Oasis model which is sent via courier.
Watermyplants use the following delivery process:
- they will attempt to deliver the goods to your address and obtain a signature for proof of delivery;
- if you are not there and have provided instructions to leave, they will leave as per your instructions;
- if you are not there and have NOT provided instructions to leave, the courier will leave a note requesting your contact them to organise a suitable time for a 2nd visit;
- if you are unable to organise a time or they are unable to deliver on their second visit they will inform you that you will need to collect the package from their depot.
If you are rurally located (ie not in a town), our courier may contact you to organise a location where they can meet you or securely leave the package. If you are remotely located then it may take longer than our quoted transit time. In special cases we will deliver to post boxes for remote customers where courier delivery is not possible.
We have complete confidence in our courier company, but if they do not perform to your satisfaction then please email our operations manager with details of the problem.
Please note that after your order is received, we will dispatch your order within 2 business days and the delivery time is the number of days after dispatch. For example, if your postcode is 4000 – Brisbane (delivery 2 business days), and you submit your order on a Friday, Saturday or Sunday, we will dispatch by Tuesday and you will receive it on or before Thursday.