Warranty and Returns Policy

Watermyplants only sells quality products that are covered by the full manufacturer’s warranty – typically 12 months to 3 years. If you receive an item that is faulty or not up to the quality you expect, please send an email Watermyplants with details of the problem and your contact details. We will contact you to discuss the item and where necessary we will request that the item be returned to us. If the item is determined to be faulty, we will send a replacement at our cost, or provide a refund. If you wish to return an item that you no longer want then please email Watermyplants with details prior to returning items.

We will replace an item at our cost or provide a refund if:

  • you receive an item that is faulty; or
  • you receive an item that has been damaged in transit.

We will provide a refund less a 10% restocking fee if:

  • you receive items that that you do not want; and
  • you pay to return items to us; and
  • the items are returned in as new condition; and
  • the items are returned to us within one month of dispatch; and
  • the items are not specially order items.

We will NOT provide a refund if:

  • you damaged an item after you received it; or
  • the item did not arrive back to us in as new condition.

If an item fails during its warranty period we will honour the manufacturer warranty terms.

Watermyplants strives for 100% customer satisfaction. If you have any problems with an item or our service then please send an email to watermyplants with details of the problem and your contact details .